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1. Reservations & Booking

• All reservations must be confirmed in advance via phone, email, or our booking system.

• A deposit or reservation fee may be required to secure the booking.

• The company reserves the right to cancel a reservation if payment information is invalid or incomplete.

2. Pricing & Payments

• Rates include a base reservation fee of $30 plus mileage or hourly charges.

• Additional charges may apply for waiting time, tolls, parking fees, cleaning, or special requests.

• Full payment is due at the completion of service unless otherwise agreed upon.

3. Cancellations & Refunds

• Cancellations made 2 hours or more before pickup time will receive a full refund (if a deposit was paid).

• Cancellations made less than 2 hours before pickup time may be subject to a cancellation fee.

• No-shows at the pickup location will be charged the full fare.

4. Conduct & Safety

• Passengers must wear seatbelts at all times.

• Smoking, use of illegal substances, or unruly behavior is strictly prohibited inside the vehicle.

• The driver reserves the right to refuse service to any passenger who poses a safety risk.

5. Company Responsibilities

• All vehicles are properly insured, licensed, and maintained for safety.

• Drivers are trained professionals who are required to comply with traffic laws at all times.

• The company is not responsible for delays caused by traffic, weather, or circumstances beyond our control.

6. Lost & Found

• The company is not responsible for items left in vehicles.

• Any found items will be stored for 30 days and may be returned upon request.

7. Privacy

• Customer information (names, phone numbers, addresses, payment details) is used only for booking and billing purposes.

• Information will not be sold or shared with third parties.