Legal

Cancellation Policy

Last updated: July 2026

1. Free Cancellation Window

You may cancel any reservation free of charge up to 1 hour before the scheduled pickup time. Manage or cancel from your account dashboard.

2. Late Cancellations

Cancellations within 1 hour of pickup cannot be processed through the website. Please call us at 979-337-9282 for assistance. Late cancellations may be charged up to the full fare at management's discretion.

3. No-Shows

If the passenger does not appear at the pickup location within 15 minutes of the scheduled time (60 minutes for airport arrivals with Meet & Greet), the ride is considered a no-show and the full fare is non-refundable.

4. Airport Delays

Flight delays are monitored automatically. We will re-time your pickup at no charge. If your flight is cancelled and you no longer need the ride, please cancel from your dashboard or call us as soon as possible.

5. Changes to Your Reservation

You may edit your reservation (change addresses, time, or vehicle) up to 1 hour before pickup from your dashboard. Any fare difference is charged or refunded at the time of the change.

6. Refunds

Approved refunds are issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement.

7. Contact

Questions or a special situation? Email trips.7starlimo@gmail.com or call 979-337-9282 — we're available 24/7.

See also: Privacy Policy · Terms of Service